Customer-focused Technical Support Engineer with over 3 years of experience providing Level 1 & 2 support for software, systems, and end users in ticket-driven environments. Strong background in software troubleshooting, incident analysis, customer communication, and SLA-based resolution. Proven ability to analyse customer issues, collaborate with internal teams, and deliver clear, professional support that enhances the customer experience. Well-suited to a Support Representative role in a global software organisation.