Results-driven Technology Manager and PMP-Certified Project Manager with 10+ years of progressive experience delivering digital transformation, IT strategy alignment, and process automation across banking, pharmaceutical, and telecommunications sectors in Malaysia. Proven track record of leading cross-functional Agile teams, driving measurable efficiency gains (up to 99% reduction in manual effort), and managing end-to-end project delivery from requirements gathering through production rollout. Adept at stakeholder engagement, ERP system governance, BI reporting, and RPA implementation. Committed to aligning technology initiatives with business objectives to achieve sustainable operational excellence.