Dedicated IT professional with proven experience providing technical assistance and system support across multiple platforms, including supporting legacy systems prior to the implementation of Microsoft Dynamics 365. Skilled in logging and tracking DevOps tickets to resolve user-reported issues, maintaining vendor and customer records within Dynamics 365, and ensuring data accuracy through migration, validation, and structured template preparation. Adept at collaborating with cross-functional teams and external partners to streamline processes and deliver efficient solutions. Recognized for strong communication skills, reliability, and a detail-oriented approach that ensures smooth system operations and positive end-user experiences.