People-focused professional with over eight years of experience in customer-facing roles, business ownership, and technical problem-solving, now transitioning into the IT industry. Demonstrate strong capability in IT support, troubleshooting hardware and software issues. Combine hands-on technical knowledge with proven leadership experience, having successfully managed operations, implemented digital systems, and trained teams in technology adoption.

Known for clear communication and the ability to translate technical concepts into practical solutions for clients and stakeholders. Bring a solid foundation in networking fundamentals, cloud platforms, and Microsoft 365, supported by ongoing professional development including CompTIA A+ and ISC2 Certified in Cybersecurity.

Career focus is on securing an entry-level cyber security role where technical skills, business acumen, and customer service expertise can be leveraged to deliver efficient solutions and enhance user experience. Committed to continuous learning and growth within IT, with long-term goals of advancing into networking, cloud, or cybersecurity roles.