Candidate Name
Energy Specialists
Victoria, Melbourne, Australia
Summary
A dedicated customer service and call centre professional with over 5 years of experience in customer support, CRM management, and technical troubleshooting. Skilled in handling customer inquiries, resolving issues efficiently, and improving service processes. Seeking a role where I can apply my expertise to deliver excellent customer experiences and contribute to business success.
Graduated from Melbourne Institute of Technology with a degree of Masters in Networking with a specialization in Cyber Security.
Subjects overview:
- Networks Fundamental
- Design Networks
- Networks Security
- Cyber Security Fundamentals
- Linux Operator
- SQL Development
- Cisco Packet Tracer
- Penetration Testing
- Server Security
Work experience
01/07/2024
Help Desk Specialist
01/05/2023
01/06/2024
01/06/2024
IT Support Specialist
01/06/2020
01/04/2023
01/04/2023
Service Desk Specialist
Education & certifications
01/01/2020
01/01/2022
01/01/2022
Master's Degree
Information Technology
Based in Victoria
Holds Australian visa
Skills
Network Monitoring Cybersecurity Network Security Incident Response Security Incident Management Security Incident Analysis Vulnerability Assessment Vulnerability Management Risk Management Security Risk Assessment Security Risk Management Risk Assessment Security Awareness Training Security Awareness Security Training & Awareness Penetration Testing Compliance Security Compliance Governance Security Governance Security Infrastructure Threat Detection
