Application Support Specialist with over 5 years of experience in enterprise-level insurance platforms, specializing in Duck Creek development, SQL, and incident resolution in Agile environments.

I’ve worked across complex insurance domains including Policy, Billing, and Shred modules, managing Level 2 support, UAT/SIT testing, production deployments, and stakeholder communications.

Skilled in SQL Server, XML, Duck Creek Suite (Author, Express, Utility Centre), and tools like Jira, TFS, and Swagger. I’m currently upskilling in Python and React to expand my capabilities.

As a Permanent Resident in Australia, I am actively seeking IT roles in Melbourne, particularly in Application Support, Cloud Support, or IT Analyst positions where I can contribute my problem-solving skills and grow within a collaborative team.