As the Leader of Customer Delivery in Professional Services at Cisco, my mission is to drive seamless collaboration and customer satisfaction through strategic project delivery, service delivery management and innovative network solutions. Within this role, I've cultivated expertise in ITIL frameworks, customer and vendor relations, managing and resolving ITIL Incidents and Escalations. I am passionate about People coaching and driving their career development.

My accomplishments include successful automation of internal processes and the delivery of key projects across the APAC and EMEAR region. With certifications in PMP, ITIL, Six Sigma and CCNA, I've guided our team in maintaining high service levels and cost-effective operations, while fostering a culture of continuous improvement and cross-functional collaboration.