Onsite Support
Melbourne • Full-time (On-site)
About the job
IT Support Specialist – Melbourne
5 Days Onsite
We’re seeking a versatile, customer-focused IT Support Specialist to join a leading organisation in the building and construction sector, based in Melbourne. This is a permanent, full-time position requiring a proactive, hands-on professional with a strong technical foundation and a “can-do” attitude.
About the Role
You’ll be the go-to person for all things IT, supporting staff across hardware, networking, and infrastructure while ensuring smooth day-to-day operations. You’ll manage issues related to Microsoft environments (including 365 and Exchange), contribute to infrastructure improvements, and maintain a high level of service to internal users.
Key Responsibilities
- Provide onsite, support for all hardware, software, and network issues
- Manage and troubleshoot Microsoft 365, Exchange, and related systems
- Maintain and upgrade IT infrastructure across multiple sites
- Liaise with vendors and contractors as required
- Deliver excellent customer service with a solutions-focused mindset
What You’ll Bring
- Proven experience in IT support across hardware, networking, and infrastructure
- Solid technical expertise in Microsoft technologies (365, Exchange, Windows Server)
- Strong communication and interpersonal skills
- Ability to stay calm under pressure and adapt to changing priorities
- A self-starter who thrives in a busy, hands-on environment
