As a highly accomplished IT professional, I bring extensive expertise in Microsoft 365, ITIL Service Management, and modern IT solutions. With a PRINCE2 Foundation certification, I use a structured approach to project management and have successfully led cross-functional teams across diverse locations to achieve exceptional results. My leadership style is rooted in effective people management, fostering collaboration, and driving technical excellence.

Key IT Skills:

Endpoint Management: Skilled in Microsoft Intune and Endpoint Manager, ensuring devices comply with organizational policies and security standards.

Azure & Azure AD: Extensive experience managing Azure environments, including user provisioning, identity management, and integrating cloud-based services. Specializing in Azure AD features like Conditional Access, Identity Protection, and Azure AD Connect.

Microsoft Security & Compliance: Certified in Microsoft Security and Compliance, I implement robust security frameworks to protect data, ensure GDPR compliance, and enhance organizational security across Microsoft platforms.

MDM & MAM: Skilled in Mobile Device Management (MDM) and Mobile Application Management (MAM) using Microsoft Intune, managing devices and applications while ensuring security and compliance.

ServiceNow Asset Management: Proficient in ServiceNow Asset Management, ensuring efficient asset tracking, management, and lifecycle monitoring across the organization.

JIRA Ticket Management: Experienced in managing IT service requests and incidents via JIRA, creating and prioritizing tickets based on P1, P2, and P3 priorities, and efficiently overseeing my team’s ticket queue to meet SLAs.

IT Networking: Strong knowledge of LAN/WAN, VPN, Wi-Fi, and Firewalls, ensuring secure and seamless network infrastructure.

Server Maintenance & Risk Management: Expertise in maintaining servers, monitoring systems, and managing risks to ensure operational efficiency and high availability

Leadership Skills:

Team Leadership: Committed to mentoring and guiding teams, focusing on individual growth and fostering collaboration.

Project Management: Proficient in applying PRINCE2 principles for project governance, risk management, and delivery.

Delegation & Task Management: Effective in prioritizing tasks and delegating responsibilities for productivity and accountability.

Communication & Collaboration: Strong communicator, ensuring teams stay aligned and work towards shared goals.

Problem Solving: Resilient under pressure, skilled at resolving technical challenges efficiently and precisely.