I am a curious and results-oriented professional with a unique blend of introverted thoughtfulness and extroverted client connection. Strategic Business Development Manager with over eight years of experience in key account management, client relations, and service delivery across Southeast Asia. Skilled in managing high-value accounts and ensuring seamless service delivery through strong cross-functional collaboration, transparent communication, and rigorous KPI tracking. Managed and overseen various
projects during my time in Hexamatics Servcomm Sdn. Bhd: Government Response Call Centre, Telecommunications Infrastructure Audit, IT Projects. Proficient in ERP, Digitalization/Modernization projects, tender bidding process (RFI/RFP/RFQ), and SDLC processes, allowing for efficient and compliant project execution.

An agile individual and a fast learner, known for building trusted client partnerships and delivering tailored solutions that meet both financial and technical standards. Experienced in leading multi-country teams to deliver high-quality outcomes, aligning service delivery with client expectations and business growth targets. Leveraging market analysis and predictive insights, I drive strategic planning that enhances client satisfaction, operational efficiency, and long-term success.

Key Skills: Key Account & Service Delivery Management, Technical & Financial Acumen, Strategic Market Analysis, Project & Team Leadership, Client Relationship Management

Achievements:
* Main revenue contributor for Region 1 (Malaysia, Singapore, Philippines, and Myanmar)
* Top Sales Achiever in 2024 - Revenue RM 10 Million for 2024.
* Secured a government project in 2022, meeting the KPI to kickstart within two weeks.

Outside of working hours, I lead a team for social works, establishing the party entity and engaging in community work. This role has further honed my leadership and organizational skills, as well as my commitment to making a positive impact.

I am eager to bring my expertise and passion for client success to your team and grow further with your established company to push my career forward.