Detail-oriented Software Test Analyst with over 10 years of experience in manual testing and quality assurance across enterprise, web and mobile systems within the banking and utilities domains. Highly experienced in testing large-scale billing and customer management platforms, including Oracle Customer Care and Billing (CC&B). Skilled in designing, executing and documenting comprehensive test plans, test cases and exploratory tests to ensure end-to-end reliability, data integrity and compliance. Proficient in SQL-based back-end validation, defect tracking, HP ALM, and structured QA documentation. Strong analytical, problem-solving and communication skills, with proven ability to collaborate effectively in Agile and V-Model environments. Eager to expand expertise in automation testing to enhance QA coverage and continuous improvement initiatives. Currently based in Victoria with Australian Permanent Residency visa (subclass 190).