PROFESSIONAL SUMMARY
❖ A Network Engineer and a technology oriented professional with 5+ years of experience, currently working as a Technical Consulting Engineer for Cisco Thousandeyes.
❖ Demonstrated ability to diagnose and troubleshoot known technical issues, multitasking, customer experience and work in high pressure situations.
❖ Strong capability of detailing difficult technical issues to both non-technical and technical professionals. Excellent written and verbal communication skills.
❖ I am currently part of ThousandEyes TAC team which provides thorough support for the Cisco top observability product. This is a versatile role involving all sort of troubleshooting issues and aware the customers of different features of the product. This role requires the in-depth knowledge of Networking concepts like HTTPS, DNS, TCP/IP, Linux, Virtualization, Dockers, BGP, Proxies, Scripting, APIs, Webhooks, SSO and more.