- IT Support Engineer with 4+ years of experience assisting clients globally by providing Level 1-2 technical support for Windows and macOS environment devices through the Salesforce ticketing system.
- Skilled in root cause analysis through Windows logs, software configuration, SQL troubleshooting, and server-device communication issues via remote support.
- Played a key role in resolving high-priority software outages with less than 5% downtime during critical connection failures.
- Adept in collaborating with cross-functional teams and providing technical consultation to improve system reliability, security, and customer satisfaction.