IT professional with over 5 years of experience spanning cloud engineering, endpoint management, and multilevel technical support across enterprise, SMB, and public sector environments. Currently delivering Level 3
service as a Service Delivery Engineer at SoftwareONE, specialising in Microsoft Intune, MDM, and Modern
Workplace solutions for national and international customers. Proven expertise in M365 tenant administration
(Intune, Azure/Entra ID, Exchange Online), Apple device management (JAMF, Addigy), and Windows Server
infrastructure. Experienced in both remote and on-site consulting across Germany and Switzerland. ITIL V4
certified.