IT Service Delivery and Change Management professional with over 15 years of experience delivering governed, SLA-driven IT services across telecom, banking, insurance, and enterprise environments. Proven expertise in end-to-end Change and Service Request management, vendor coordination, audit readiness, and operational risk control. Trusted to act as single point of accountability for service delivery, stakeholder communication, and escalation in mission-critical environments.

I have led global and local teams, ensured high availability of business-critical platforms, and delivered complex infrastructure and application changes with zero downtime. I have consistently delivered services aligned with ITIL best practices and structured project governance models in both IT and Telecom.

My strength lies in bridging technology and operations, ensuring that IT services delivery consistently meet business expectations.