Airwatch/ Workspace ONE Solution Architect – Mobility Solutions (MDM)

About the job

Job Description

• Workspace ONE/ Airwatch MDM Solution Design and Implementation
• SME on WorkSpace ONE/ Airwatch MDM
• Pre-Sales experience
• MDM certifications preferred

Our Client:

Our client is Telstra Enterprise partner and we are looking candidate who is expected to act as a subject matter expert for mobility solutions especially Workspace ONE/ Airwatch for external clients (enterprise level clients) by providing a combination of solution design, Implementation, Pre-sales, project and BAU support services. 

Common Requirement:

• Excellent problem identification and technical problem solving skills.
• Strong problem solving and deductive reasoning skills to gain quick resolutions in a professional and timely manner with an emphasis on high quality customer service often under tight customer deadlines.
• Hands – on experience in technical written communications such as ability to compose, clear and concise technical communications.

Job tasks and responsibilities

• Candidates should have work experience in supporting Enterprise Mobility Management (EMM) and Mobile Device management (MDM) solutions at large scale Enterprise customers.
• Have proven expertise in building, supporting, maintaining and troubleshooting “complex” Workspace ONE/ Air watch or any equivalent MDM systems.
• Work experience as a systems admin and someone with network engineering background who has a better understanding of security fundamentals.
• Excellent knowledge of ITIL based Service Management workflow applications like Incident, Problem and requirements management.
• Design and implement MDM solutions for the clients along with the Account Managers
• Create technical design documents and work with Project Managers / Service Delivery managers in implementing project / BAU work
• Attend project, service, client and vendor meetings with the view to providing systems and solutions – and assist in rollout out of the solutions
• Provide Pre-Sales support to the client. 
• Network Administration Experience: Firewalls, Network Infrastructure, VPN, DNS/ DHCP, etc. 

Experience: You MUST have:

• 2-6 years work Experience as a System Administrator – supporting, maintaining and troubleshooting MDM systems AND Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS, etc.
• Strong understanding of servers & configuration & maintenance: Windows Server 2008 / 2003, Exchange, Active Directory, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Open Suse), other mail systems, web certifications such as SSL and IIS
• At least 1-2 years of Solutions design and implementation experience
• Strong knowledge of ITIL and Security Administration experience: Authentication, Certificate system, etc.
• Technical Certification in one or more MDM Products (Workspace ONE/ AirWatch, MobileIron, XenMobile, Symantec MDM, Good Tech)
• Someone who has the ability to mentor, teach and grow a small team from within to support growing customer requirements.
• Must have great communication and documentation skills.