Design Desk Pre-sales Consultant
Melbourne • Full-time (On-site)
About the job
Job Description
- Design and Price solutions for client problem
- Solution design role for across the technologies
- Solution research about the latest solutions available putting together a preferred solutions for the MSP products & solutions portfolio
- Located in the North- Western Melbourne suburbs close to the Airport providing ideal work location for candidates
Our client an established MSP and MSSP company. The company provides managed services to the clients and replaces the internal IT department for its clients. The organization is very structured in its approach and thus is very customer satisfaction oriented.
About the role
This is a key role you will see you design and price technical solutions to meet client’s requirement whilst proactively identifying technology opportunities & new product offering for end client to help our client achieve their revenue business goals.
The Design Desk Engineer is a critical role within our Managed Service Provider (MSP) organization, responsible for the research, design, and proposal development of technology solutions for our clients. This role works closely with the vCIO (Virtual Chief Information Officer) and Technology Alignment Manager (TAM) to translate client needs and strategic objectives into detailed project proposals
Role and Responsibilities:
The Pre-Sales Solutions Consultant has direct responsibility for the solution proposed and excellence of advice provided.
· Exceptional communication and presentation skills and ability to confidently present and negotiate solutions and value propositions, analyse a range of situations and respond effectively
· Translate business requirements (discovered in client workshops or as provided by Account Managers) into IT solutions across technologies including but not limited to cloud, network, security, Microsoft 365, Co-Pilot agents, Power BI, SharePoint, On-Prem, Back-up, etc
· Design, price and scope solutions in conjunction with the professional services team
· Get Account Managers/Sales team buyin that the solution delivers on client’s objectives
· Get Professional Services buy-in that the solution is technically deliverable and can be delivered on-time, in-budget
· Get vendors buy-in to ensure that the solution is delivered by the vendor product used
· Write proposals and respond to information requests (RFP/RFQ etc.)
· Prepare and present targeted C-Level presentations
· Nurture technical pre-sales relationships with our partners (vendors, suppliers and contractors) leverage their expertise for opportunities
· Research changes in vendor and competitor products and services and help providing new, latest tech and innovative solutions to the customer
Experience and Skills Requirements:
· Must have outstanding communications skills and customer service skills for both over the phone and in-person
· Ability to design and price infrastructure solutions across cloud, network, security, Microsoft 365, Co-Pilot agents, Power BI, SharePoint etc
· Keen interest in keeping abreast of current and emerging technologies and incorporating new technologies in the MSP’s solution stack
· Exceptional excellent communication and solution and proposal presentation skills
· MUST HAVE Previous experience in client facing roles such as Pre-sales Consultant, Technical Account Manager or Projects Engineer and Business Development in a MSP (Managed Services) environment
· MUST HAVE experience designing and pricing solutions
· Technical problem solving, solution design, solution sales, solution pricing experience in Cloud, Network, Server, Security for SMB clients
· Tertiary education, ideally a university bachelors’ degree (in any field)
· A valid driver’s license
· The right to work in Australia.
On Offer:
- Competitive Remuneration
- Permanent position
- North-western Melbourne suburb location
- Hybrid workplace with 2 days WFH and 3 days in office
- Good working environment providing a long term career
