Deskside Support Specialist

About the job

Key Responsibilities Include: 

• Provide technical support either by phone, remote access or deskside visits as needed 
• Respond to IT issues; installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support 
• Smart Hands and Feet support if required 
• Management inventory of new and replacement equipment; and on diagnosis of a hardware fault, recording of the necessary data (serial number, location etc.) and feedback to the Service Desk in order to support the repair service 
• IMAC/D – Installations, decommission, cascades, moves, adds and change EUC equipment, software 

Skill Requirements: 

• Excellent experience as a desktop technician, computer technician or IT support in a professional business environment 
• Must have excellent customer service skills working with end users and VIP’s 
• Experienced in supporting MS office applications (office 2003-2016) 
• Windows OS 7 and 10 
• Knowledge of WAN/LAN Technology 
• Basic knowledge of  Network Topology LAN/WAN 
• Cisco Switch installation and configuration  as per Config template 
• Knowledge to provide remote access of network devices ( Switch/WLC ) connected to LAPTOP via Console cable Experienced in supporting common business office devices, including printers, scanners, mobile, audio/video equipment 
• Knowledge of ticketing system or equivalent 
• Skype knowledge. 

Delivery Model: Onsite Support Service
Job Type: Full Time