IT Manager

About the job

Job Description

• Client management role with a focus on technical space
• Fantastic Work Environment – a unique career opportunity

Our client is a unique Managed Service Provide with high client satisfaction score. We are looking for individuals who can improve the client satisfaction score even more.

Role:

• This role is responsible for technical alignment (identification and remediation) to reduce client incidents/tickets and the time spent doing them.
• Technical client-facing field role.
• Managing a portfolio of approximately 20 clients as an onsite technical resource (normally will visit one client per day).
• Truly proactive and is closely aligned with ITIL Problem Management.
• Identify risks and sales opportunities to feed them back into our delivery model.
• You will be required to have your own reliable vehicle (Vehicle Allowance / Reimbursements will be provided as per Vehicle and Travel Policies).

Skills:

• MS Windows Server Administration
• Exchange Server / Exchange Online / Office 365
• SQL Server Administration
• Hyper-V & VMWare Administration
• Networking Skills (Routing / NAT / VLAN)
• Troubleshooting skills across multiple technologies
• Desktop Support

Requirements:

• Charismatic and well dressed.
• Ability to genuinely connect with, understand, and help people.
• Attention to detail and a pride in the quality of work.
• A strong desire & motivation to grow and develop.
• A good sense of humour.
• ITIL knowledge or certification (desired).
• Demonstrated academic ability in the IT industry (TAFE or Univ. Qualification)
• Minimum 5 years experience in a Service Desk / Incident Management Role.
• Experience with a ticketing system for job management (ours is ConnectWise).
• Australian Permanent Resident.
• Strong table tennis skills (not strictly essential, but nice to have!)

What is on offer:

• Base Salary + Super + Car allowance’
• Permanent position
• Excellent client engagement role
• Excellent office & culture -where people enjoy their job, and always learn a lot