IT Support/EUC Engineer

About the job

EUC / Network Smart Hands Engineer – On Call/Casual

Location: Australia (Multiple Sites – Onsite Support)

Employment Type: Independent Contractor / On Call/Casual Basis

Work Mode: Onsite (Field Support / On-Demand/Casual)

Please share CV to sangeetha.s@eilglobal.com

Role Overview:

We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support under an On Call/ Casual model across client locations in Australia. The ideal candidate should have strong troubleshooting skills in desktop, laptop, printer, and network hardware, along with hands-on experience handling break-fix, installation, and maintenance activities.

Key Responsibilities:

• Provide onsite EUC and network smart hands support for incidents, service requests, and installations.
• Perform break-fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities.
• Support network device installations such as routers, switches, access points, and cabling.
• Handle hardware replacements, upgrades, and troubleshooting for end-user devices.
• Collaborate with remote support and service desk teams to ensure timely resolution.
• Maintain accurate logs of dispatch calls, asset details, and work completion reports.
• Coordinate with vendors or third-party support teams when needed.
• Ensure all activities adhere to client SLAs and ITIL processes.

Required Skills & Experience:

• 3+ years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.
• Strong knowledge of Windows OS, O365, Active Directory, and common desktop applications.
• Basic understanding of network concepts (LAN/WAN, IP addressing, cabling, patching).
• Hands-on with hardware troubleshooting (laptops, desktops, monitors, printers, peripherals).
• Familiarity with ticketing tools like ServiceNow, Remedy, or similar.
• Excellent communication and coordination skills.
• Must have a valid driver’s license and willingness to travel to client sites.

Preferred Qualifications:

• Prior experience in Casual/on-demand support engagements.

Work Scope:

• On-demand/Casual calls during business hours (may include after-hours/weekend support as per SLA).
• Reporting: Regional Service Delivery Manager / Project Coordinator.