L2 Technician

About the job

Job Description

• Fantastic Work Environment & Team
• High customer satisfaction driven environment 
• South Eastern – Eastern suburb location

Our client is a unique Managed Service Provide with high client satisfaction score. We are looking for individuals who can improve the client satisfaction score even more.

Role:

• Support users with all kind of technical issues
• Ensure high level to customer engagement and satisfaction
• Provide technical support to non-technical end users in a user-friendly language 
• This role is responsible for technical alignment (identification and remediation) to reduce client incidents/tickets and the time spent doing them.
• Truly proactive and is closely aligned with ITIL Problem Management

Skills:

• MS Windows Server Administration
• Exchange Server / Exchange Online / Office 365
• SQL Server Administration
• Hyper-V & VMWare Administration
• Networking Skills (Routing / NAT / VLAN)
• Troubleshooting skills across multiple technologies
• Desktop Support

Requirements:

• Charismatic 
• Ability to genuinely connect with, understand, and help people.
• Attention to detail and a pride in the quality of work.
• A strong desire & motivation to grow and develop.
• A good sense of humour.
• ITIL knowledge or certification (desired).
• Demonstrated academic ability in the IT industry (TAFE or Univ. Qualification)
• Minimum 5 years experience in a Service Desk / Incident Management Role.
• Experience with a ticketing system for job management (ideally ConnectWise).
• Australian Citizen or  Permanent Resident 
• Strong table tennis skills (not strictly essential, but nice to have!)
• Relevant industry certifications (prefered)

What is on offer:

• Base Salary + Super 
• Permanent position
• Excellent client engagement role
• Excellent office & culture -where people enjoy their job, and always learn a lot