Project Engineer

About the job

Job Description

• Technically strong and able to deliver projects
• Ability to build relationships & Exceeding projects matrices
• IT infrastructure and Cloud Services for Small, Medium to Large organisation client base

The role requires you to be technical, projects & customer champion. You should be able to speak the customer’s language as your own and deliver technical solutions inline with the solution design.

Common Requirement:

• Strong work ethic and time management skills
• Strong Accountability – ability to take accountability & deliver technical solution in line with the solution design
• Strong client engagement, communication and documentation skills

The (Senior) Project Engineer will be highest escalation point implementation engineers in the team. You will work within a team demonstrating their proven technical, project delivery and superior customer service skills.  It is important that the Senior Project Engineer remains productive and completes jobs within their allocated budget, to a high level of quality which is expected by the clients.

Job tasks and responsibilities

• You will be dealing with projects/solutions such as:
  • On-premise services – deploying all onsite infrastructure solutions and devices
  • Cloud Services – Primarily Microsoft Azure, Office 365 and proven exp. on migration projects essential
  • Delivering infrastructure projects autonomously and/or within a team (Active Directory and Exchange Server upgrades and deployments, Archiving, SAN deployments, VMware upgrades and deployments, Veeam, Anti-Virus, Site relocations, cloud migrations, server migrations, Office365 migrations, Azure migration etc) 
  • Networking – ADSL, Fibre Network turn ups and troubleshooting, LAN Cabling, VLAN’s, WLAN, SD-WAN, MPLS 
  • Security – Firewall such as CISCO Meraki, SonicWall, etc
  • Backup – configuring Veeam, Datto, cloud backup solutions
• Ensure that all internal and external stakeholders are kept up to date with the status of deliverables and disruptions at all times before, during and after a job until relevant signoff has been achieved.
• Maintain a consistent high standard of professional interaction both over the phone, on email or face to face with clients.
• Ensure that billable jobs are completed within budget and that any potential overruns are communicated to your manager/clients as soon as they are identified.
• You might also be occasionally required to high level IT issues escalated by helpdesk in a timely and professional manner
• Identify and contribute ideas to increase the overall team efficiencies and reduce client reactive noise (tickets per endpoint & reactive hours per endpoint) – Validating and assisting in the maintenance of the client’s risk and issues registers
• Provide leadership and mentoring to junior members of the team by looking for opportunities to encourage and build others 

Education & Experience Requirements:

• Excellent client service skills, communication skills and documentation skillset
• At-least 5+ years’ projects experience in a MSP environment deploying infrastructure solutions (Systems, Cloud, Storage, Virtualisation, Backup, Network) 
• Experience in multi-server, multi-site, multi-domain environments  
• Ability to handle client discussions & solutions
• Project Management skills/experience shall be looked upon favourably
• Tertiary qualification and relevant industry certifications MCITP, MCSE, VCP, CCNA, Datto
• Strong Experience (and preferably certifications) in VMware, Microsoft Server Suite of products.  
• Must have a full Driver’s License and their own car to attend client sites 
• Knowledge of ConnectWise (PSA) preferably
• Continually grow and further personal development and education.

On Offer:

• Full time role + Competitive Remuneration
• Great culture
• Learning and growth potential