Telstra Billing Analyst & Telstra Help Desk / IT Support

About the job

Job Description

• At-least 2 years Telstra provisioning experience
• Permanent Role – Immediate joining
• Excellent written and communication skills

Our Client is a leading Telstra Enterprise Partner. You are seeking for an experienced person to join a busy help desk provisioning environment. This is a varied role which incorporates both mobile and fixed provisioning, IT Support together with MDM and Bill Management reporting.

What will you do?

• Must have a NAC and experience of handling corporate client
• Proactive: Ability to manage a busy help desk & ability to proactively pick up work from the team
• Demonstrate the ability to be customer focused, solutions orientated and the ability to follow up on outstanding things
• Ability to provide exceptional customer service over the phone (90%) or on premise (10%)
• Billing Analysis: Experience of reading and analying Telstra / Telecom billing with monthly spend from $1000 per month to $500,000 per month
• Billing Data Analysis: Experience of analysing Telecom Bills for data useage / charges using Excel, Vlookups, Pivot Tables, arregate functions etc and identifying problem areas and recommending solutions (with sales team) 
• Sales Support: Assist sales team in provision Telstra & MDM solutions through Telstra systems such as MNC, etc
• Customer Support: Process customer requests such as billing enquiries, new connects, transfer of ownerships , international roaming requests, porting services, Pin requests ,cancellations /suspensions and blocking services to name a few plus
• IT Help Desk: Set up mobility devices from time to time, configure Airwatch setting and handling devises through Airwatch (training will be provided)
• Operating hours are between 8 am-8 pm working day  is 8 hours but a shift could be any time in this time slot

Skill / Experience Requirements:

• Must have At-least 2 years TELSTRA provisioning experience
• Good problem solving skills and the ability to navigate your way around an IPhone, Samsung and windows devices would be an advantage.
• Strong customer engagement skills with at-least 4+  years of experience
• Telstra experience – billing and provisioning
• Proven ability to work through customer inquiries and resolve problems professionally
• Must speak English clearly – Must have good written and verbal communication skills
• Must be able to work in a small team environment and be up for the challenge of working for a diverse organisation
• Experience with Airwatch will be advantageous

What is on offer:

• Permanent position
• Excellent client engagement role
• Competitive remuneration
• Opportunity to grow in the organisation
• Trained provided for MDM (mobile Device Management) Airwatch Solutions
• Opportunity to grow into MDM solution architect space