Results driven IT Service Delivery and ITIL Change Management Leader with over 20 years of experience managing SAP ERP operations, release governance, and service quality across the APAC region.

Specialized in technical change and release management under the ITIL framework, overseeing SAP transport control, CAB coordination, release scheduling, and deployment risk governance, distinct from organizational or communication driven change management.

Proven success in driving system stability, SOX compliance, and continuous improvement through structured release planning, strong stakeholder engagement, and vendor performance management.

Skilled in managing complex multi environment SAP landscapes, collaborating closely with cross regional teams to ensure seamless AMS delivery and alignment with business priorities.

Passionate about building reliable IT delivery frameworks, fostering team collaboration, and enabling business agility through disciplined service governance and process excellence.