With over 16 years of IT experience, I contribute to delivering reliable network planning and performance strategies at NTT DATA. My role emphasizes IT infrastructure management, IT service management (ITSM), and capacity planning, ensuring robust solutions align with service-level expectations.

I am deeply committed to driving operational excellence through ITIL-based problem management and capacity management for network platforms. Leveraging my expertise in ITSM methods and infrastructure, I aim to align technology strategies with organizational goals while fostering seamless collaboration among teams and stakeholders.