Accomplished Service Delivery Manager with nearly a decade of experience leading global commercial IT projects, incident response initiatives, and service delivery operations. Currently steering the IT ship at Wilson Group, I'm recognized for my strategic approach to streamlining service delivery, implementing scalable solutions, and turning operational challenges into process improvements.

My signature strength? Turning complexity into clarity. From launching “Project Clarity” to redefine how teams engage with the ServiceNow platform, to collaborating cross-functionally with Datacom, Apps, and Desktop teams — I bring a rare mix of technical depth and people-first leadership.

My expertise lies in:

Coordinating diverse, cross-functional teams across time zones

Mitigating service risks through robust incident and change management

Building performance dashboards and SLA frameworks that align with business goals

Leading with transparency, responsiveness, and a focus on client satisfaction

With a proven track record of elevating IT operations, I excel at fostering strong partnerships — whether with vendors, leadership, or internal teams — and ensuring every IT touchpoint drives measurable value.