Senior Technical Support Engineer specialising in application support, maintenance, and API integrations. Strong focus on incident and problem management, service restoration, defect resolution/fixing, and performance optimisation. Experienced working across the full stack, including front‑end, back‑end, databases, and external APIs.
Highly analytical and detail‑oriented, with strong troubleshooting and debugging skills. Skilled in identifying root causes, stepping through code, and delivering timely solutions. Experienced in AI‑enabled engineering workflows using Devin and Microsoft Copilot.
Extensive experience in the recruitment software industry, working with online ordering, time billing, payroll, and invoicing systems. Provide consulting services to clients and prospects on API integrations.