Candidate Name
Incident Management - Risk & Response Analyst
Indonesia
Summary
INCIDENT MANAGEMENT - RISK & RESPONSE
Currently working as an Incident Management – Risk & Response Analyst at Neusoft Cloud Technology Co., Ltd. Recognized as Teleperformance’s Best Agent of the Year 2022 (99.2% accuracy, 98.8% attendance, 100.25% KPI) and recipient of the Trust & Safety Eminence Award (Top 3 Content Moderation Experts, APAC Region, 2023). Skilled in crisis management, risk analysis, and cross-functional collaboration with global teams. Passionate about maintaining safe online spaces and driving process improvements through data and insight.
Work experience
01/09/2023
Incident Management - Risk & Response Analyst
01/04/2023
01/08/2023
01/08/2023
CSS Incident Management
01/12/2021
01/04/2023
01/04/2023
Content Moderator
Education & certifications
01/08/2015
01/01/2020
01/01/2020
Bachelor of Engineering - BE
Telecommunications Engineering
Open to relocate
Skills
Risk Assessment Analytical Skills Data Privacy Team Collaboration Incident Response Security Incident Management Cybersecurity Risk Management
