Service Delivery and Operations professional with experience supporting enterprise teams across telecom and technology environments. My background is in service delivery management, PMO-style governance, reporting, incident coordination, stakeholder engagement, process improvement and working alongside technical and business teams to keep delivery organised and on track.

I’ve supported multi-client service operations, service onboarding, incident governance, performance reporting, and cross-team coordination using tools such as ServiceNow, Jira, Smartsheet, SharePoint, and Excel. I enjoy roles that sit at the intersection of people, process, and systems, bringing structure and visibility to fast-moving environments.

Alongside my corporate career, I also run a small business in home décor, jewellery, trousseau/occasion packing, and custom handmade products, selling through Amazon, Flipkart and direct channels. This strengthened my customer focus, commercial awareness, and end-to-end operations skills.

PRINCE2 & ITIL Foundation Certified | Melbourne | Full working rights | Open to contract & permanent roles in Administration, project coordination, service delivery, project and program management roles