Customer focused and transformation driven IT Operations Leader with over a decade of experience in global IT support, service delivery, and digital transformation. Proven expertise in end-user experience optimization,
ITIL based service management, process automation, and strategic stakeholder engagement across public, private, and international sectors. Adept in leading high performing cross-functional teams, driving continuous improvement, and aligning IT operations with business objectives. Recognized for leading cultural and service delivery transformations while enhancing performance through data driven decision making.