With over 17 years of experience, I help ANZ and global enterprises stabilise and scale their integration and service delivery operations in complex, highly regulated environments. I specialise in high‑stakes Integration (iPaaS) and Service Delivery programs across banking, healthcare, logistics, and retail, bridging the gap between technical engineering and business outcomes.

I turn diverse, cross‑functional teams into high‑impact delivery units that improve reliability, reduce incidents, and de‑risk change across EMEA, APAC, ANZ, and the Americas. My work spans global upgrades, platform modernisation, and cloud/iPaaS transformations for mission‑critical systems.

Key results:

Raised security and patching compliance for 10k+ databases and servers from 67% to 97% (92% in 6 months) at Deutsche Bank, using Kanban‑led visibility and improved change governance.

Delivered 99.99% availability for a multi‑country integration platform across 11 ASEAN+ANZ markets for Citibank, bringing a USD 2m program back on track and securing contract renewal.

Cut BI support incidents by 83% (50–60/day to 10/day), saving ~USD 200k annually for a US financial services client through automation and process optimisation.

Led MuleSoft‑based 3PL–SAP WMS integrations and runtime modernisation for a global retail brand, establishing reusable API patterns that reduced infrastructure cost and accelerated delivery.

Designed and led digital transformation and AI/ML roadmaps for a freight and logistics provider in Melbourne, including AI agentic and RAG‑based solutions to speed incident resolution and decision‑making.

Strengths and focus areas:

Service Delivery Management, SIAM, and multi‑vendor ecosystem leadership (including 3PL and managed services partners).

Integration & iPaaS (MuleSoft, MiPaaS) with strong understanding of cloud, data, and application landscapes.

Regulatory and risk governance across SOX, BASEL, MAS TRM, APRA standards, ISO27001, GDPR, HIPAA, PCI DSS, and SOC2.

Agile, Kanban, and incident/problem/change management in 24x7 environments.

I hold an MBA from the University of Surrey focused on digital platforms and SaaS business models and am now based in Melbourne with permanent residency. I’m particularly interested in Service Delivery Manager and Integration / Delivery Manager roles in ANZ SaaS, financial services, and logistics, where I can combine ITIL, SIAM, automation, and AI to create measurable business value and a better customer experience at scale.