Dynamic and results-driven professional with extensive experience in Customer Service Management, Incident Management, and Network Operations Center (NOC) engineering. Proven expertise in Service Management and Global Service Desk Operations, with a strong background in Customer Communication, Incident and Event management, and Escalation procedures. Adept at ensuring compliance and quality assurance, providing analytical support, and participating in projects aimed at service improvement. Skilled in leading teams, delivering technical support, and driving customer satisfaction. Exceptional ability to manage KPIs, implement service improvements, and foster a customer-centric approach.