I’m a Financial Application & Production Support Specialist with 8+ years of experience across IT operations, banking platforms, and client support roles in India, the UK, and now Australia. I bring a strong mix of technical problem-solving and customer-focused service, having supported global financial systems while building trust with end users and stakeholders.

Now based in Melbourne on a 482 dependent visa, I’m actively looking to join a team where I can contribute to customer support, production operations, or IT service delivery roles that value both accuracy and empathy.

Over the years, I’ve worked with technologies like SQL, Oracle, and Unix, and supported banking environments where downtime wasn’t an option. I’ve handled incident response, job failures, and financial reconciliations, always with a steady focus on root cause, communication, and long-term fixes.

At the same time, I’ve worked closely with clients and internal users, ensuring they feel heard, supported, and confident in the service they’re receiving. Whether it's solving a technical issue, guiding someone through a confusing process, or following up after a fix, I aim to make every interaction feel easy and human.

Right now, I’m expanding my local experience through community volunteering at CAN community and Docklands Primary school support training, and I’m eager to bring my blend of reliability, curiosity and customer-first thinking to a team that values both people and performance.
I am ready to join immediately with full work rights on a 482 dependent visa.