IT Support Technician with hands-on experience in hardware/software troubleshooting, network administration, and cybersecurity, supported by CompTIA, Microsoft, Cisco, and PaperCut MF certifications. Adept in Windows environments, Active Directory, and end-user support both onsite and remotely via HubSpot ticketing. Proven ability to resolve technical issues efficiently and deliver excellent customer service. Actively seeking an IT Support or Infrastructure role to apply and grow technical expertise.