As an IT Customer Experience Manager at the Transport Accident Commission (TAC), I contribute to enhancing customer journeys and service delivery with expertise in IT service management and customer experience design. With a career spanning multiple leadership roles, I have built a strong foundation in managing customer-focused initiatives and supporting enterprise processes.

Bringing extensive experience in core operational practises, I aim to empower teams to deliver seamless customer experiences. My dedication to process improvement and communication ensures we meet organisational goals while prioritising excellent service and collaboration.