As the Global Operational Risk & Resilience Oversight Governance Manager, I conduct quality oversight of RCSAs and EUCS-related activities to strengthen control effectiveness, enhance data integrity, and ensure global methodology consistency. I apply critical and analytical thinking, supported by human‑centered and outcome‑driven design, to improve decision quality, simplify complex processes, and accelerate effective remediation across the organization.

As a results‑driven and strategic Senior IT Project Manager, I bring extensive experience leading cross‑functional teams and delivering high‑impact projects that align with organizational goals. Known for my agility, resilience, and ability to adapt to evolving business needs, I thrive in dynamic environments and embrace new challenges with a learning mindset. I consistently step into emerging spaces—whether processes, technologies, or governance requirements—and lead with clarity, collaboration, and confidence.

With a strong foundation in automation technologies—including Microsoft Power Apps, Power Automate, RPA, and SharePoint Online—I harness digital tools to streamline workflows and deliver scalable, user‑centered solutions. My certifications in Human‑Centered Design, Scrum, Microsoft Power Platform Fundamentals, ITIL® Foundation, and Lean Six Sigma Yellow Belt reinforce my commitment to continuous learning, flexibility, and service excellence.

Throughout my career, I have successfully led diverse teams—including Senior Specialists, Quality Analysts, Process Trainers, IT Business Analysts, and Project Managers—to deliver high‑quality results and strengthen operational performance. I lead with empathy and clarity, fostering collaboration and inclusivity across all levels, which has resulted in higher engagement, faster issue resolution, and more consistent delivery outcomes.

Guided by my CliftonStrengths—Learner, Positivity, Strategic, Responsibility, and Connectedness—I seek growth, inspire optimism, and build meaningful connections that empower teams to thrive. My goal is to take on increasing leadership responsibilities, mentor future talent, and contribute to sustainable organizational success through innovation, alignment, and continuous improvement.