I have 9 years of experience as a Service-Now Developer/Consultant wherein I have good expertise in Hardware Asset Management, Human Resources Service Delivery, ITSM , Virtual Agent, Language Translations and Service Portal alongside Integrations. I have delivered and led multiple end to end client projects with good customer satisfaction. I’ve also explored Now Assist capabilities and built custom AI Agents. I'm a Certified System Administrator , Certified Implementation Specialist-ITSM, ITSM Suite Certified, Certified Implementation Specialist- Human Resources, Certified Application Developer and Certified Implementation Specialist - Hardware Asset Management.