As a seasoned Technical Architect with over 13+ years of expertise, I bring a results-driven approach to project management, technical leadership, and cross-functional collaboration. Holding certifications in AWS, Genesys Cloud Contact Centre, Cisco WebEx, and CCIE-Collab, I have honed my skills across diverse industries, including insurance, logistics, payment, and telecommunications.

My focus lies in designing and implementing innovative solutions, from cloud migration to system integration and operational efficiency. With a proven track record in Cisco and Genesys contact centre solutions, I ensure seamless communication and strategic vision. My experience encompasses risk management, compliance analysis, and customer engagement, reflecting my proficiency in solution design, support, and escalation handling.

Recognized for creating collaborative environments, implementing quality management, and introducing cutting-edge trends, I excel in enhancing customer experience and leading teams to successful project closures. My strengths include robust analytical abilities, effective leadership, sound decision-making, and organizational skills.