Leveraging a background as a Service Desk Lead and System Engineer, my expertise lies in driving end user computing solutions and automation roadmaps for enterprise scale operations. The focus is always on elevating the employee experience through proficient issue detection, diagnosis, and remediation across all endpoints.

With a focus on individual attention, problem-solving, and cultivating relationships, I thrive on enhancing user experiences to achieve business goals. As a collaborative team player, I am committed to supporting others and leveraging my skills in customer service, windows management, team management.