As an IT professional with a strong background in support and networking, I’m committed to solving technical challenges and optimizing business operations. With a Bachelor’s in Information Technology (Network & Systems Computing) and certifications, including the Google IT Support Professional Certificate and Microsoft 365 Fundamentals, I bring hands-on experience in troubleshooting and system administration that drive efficiency and performance.

During my internship at IG Australia, I was honored with the Outstanding Intern Award, recognizing my excellence in customer service and technical problem-solving. This award reflects my ability to diagnose and resolve issues efficiently while maintaining high levels of customer satisfaction.

🔹 Technical Expertise:

✔ IT Service Help Desk Analyst
✔ Active Directory, Microsoft 365, and SCCM, OS
✔ Network Administration (VPN, DNS, DHCP, Firewalls)
✔ Cybersecurity & Endpoint Protection
✔ Hardware, Network & Software Troubleshooting
✔ Command Line & PowerShell Scripting

💡 Why Hire Me?
I’m passionate about applying technology to streamline processes, enhance security, and ensure seamless IT operations. My proven track record in troubleshooting and system management allows me to resolve issues quickly and prevent future disruptions, boosting team productivity. Whether it's automating tasks or solving critical technical problems, I deliver impactful results that make a difference.

🔎 Let’s Connect!
I’m actively seeking opportunities to apply my expertise, contribute to IT success, and grow within a dynamic team. If you’re looking for a reliable, results-driven IT professional, let’s connect!