Results-driven Data Analyst, Business Intelligence Analyst, and IT Support Specialist with a strong foundation in data analytics, visualization, and IT infrastructure management. Passionate about leveraging data to drive business decisions, optimize processes, and enhance operational efficiency. Adept at working with SQL, Python, Power BI, Tableau, and Excel to analyze complex datasets and present actionable insights.

Technical Skills & Expertise:

Data Analytics & Business Intelligence:
• SQL (MySQL, PostgreSQL, SQL Server) – Writing queries, data extraction, transformation, and optimization.
• Python (Pandas, NumPy, Seaborn, Matplotlib) – Data manipulation, statistical analysis, and visualization.
• Data Visualization: Power BI, Tableau, Excel (Pivot Tables, VLOOKUP, Conditional Formatting).
• ETL & Data Cleaning: Experience in data preprocessing, transformation, and integration for reporting.
• Business Modeling: MS Visio, Bizagi – Process mapping and workflow design.
• Google Analytics & Digital Marketing: Analyzing web traffic, user behavior, and ad campaign performance.

IT Support & Technical Skills:
• Active Directory Management – User provisioning, group policies, and security management.
• Networking & System Administration – Troubleshooting network configurations, hardware, and software.
• Helpdesk & Technical Support – Diagnosing and resolving IT issues for end-users.
• Software & Hardware Maintenance – Installation, upgrades, and troubleshooting for desktops, laptops, printers, and peripherals.

Professional Strengths:
• Strong analytical and problem-solving skills with a keen eye for identifying trends and patterns in data.
• Competent in gathering business and functional requirements for IT and data-driven projects.
• Ability to communicate technical insights effectively to non-technical stakeholders and senior management.
• A proactive team player with a customer-centric mindset and the ability to collaborate across departments.

Currently seeking opportunities in Data Analytics, Business Intelligence, or IT Support to apply my expertise and grow professionally in a dynamic organization. Open to networking and collaborating with like-minded professionals in the tech industry.