With over two years of experience in IT support and a bachelor's degree in network security, I excel in troubleshooting, configuring, and deploying computing and network systems. Certified in ITIL and IT service management, I've worked as a service desk analyst, desktop support specialist, and desktop rollout officer. I'm adept at resolving various IT issues and contributing to process improvements. Seeking a challenging role in an innovative organization prioritizing collaboration and customer satisfaction.