I am migrating to Victoria with my family and bringing 7+ years of experience delivering user‑centred ICT support across service desk operations, endpoint management, and user training. I hold full Australian work rights and am committed to completing any remaining requirements needed for the role (e.g., National Police Check, Working with Children Check (VIC), or role‑specific certifications).

Across diverse environments, I have coordinated several support teams, optimised cybersecurity controls, and supported audit and compliance activities for global teams. I’m comfortable translating technical issues into clear steps for users and stakeholders, documenting fixes, and working collaboratively to lift service quality and reliability.

What I can offer but are not limited to:
Support ticket management and handling, clear communication, and thorough knowledge‑base contributions.
Endpoint management: patching and OS upgrades, standard builds, and secure configurations.
Email and collaboration security: pragmatic hardening and user education to reduce risk.
Audit and compliance support: structured evidence gathering, remediation follow‑through, and tidy documentation.

I’m also exploring a pathway into IT Audit and would welcome opportunities to contribute operational insight to controls, risk mitigation, and remediation while continuing to deliver dependable end‑user support.

I will be available to commence shortly upon arrival in Victoria and am happy to discuss further virtually or in person.