Hi, my name is Arunkumar Gajapathy, and I’m currently the Head of IT Service Management at VP Bank, Vietnam. I have over 16 years of experience leading global IT operations, incident management, and digital transformation initiatives across the banking sector.

My expertise lies in ITIL-based service management, risk and compliance frameworks, and automation of ITSM processes that drive efficiency and service excellence. I’ve successfully led large teams, implemented unified risk frameworks, and delivered measurable improvements — including reducing service disruptions by 70% and improving SLA compliance by 45%.

Before joining VP Bank, I worked with OCBC Bank and DBS Bank in Singapore, where I managed outsourcing strategies, vendor risk governance, and incident management functions. I hold a Master’s in Organizational Leadership from Monash University and am a certified PMP and ITIL professional.

I’m passionate about building high-performing teams and using technology to deliver business value through operational excellence and innovation.